Here are some steps you can take to resolve the freezing issue:

  1. Force Quit the App: Double-tap the Home button (or swipe up on newer iPhones) to access the app switcher. Swipe up on the app's preview to force quit it.

  2. Clear App Cache: Go to your device's Settings > General > iPhone Storage. Select the app and tap "Offload App." Then, reinstall the app from the App Store.

  3. Update the App: Check the App Store for any available updates for the app.

  4. Restart Your Device: A simple restart can often resolve temporary glitches.

  5. Check for iOS Updates: Ensure your device is running the latest version of iOS.

  6. Contact Support: If the issue persists, reach out to our support team for further assistance. They can provide more specific troubleshooting steps or help you with a more complex solution.

By following these steps, you should be able to resolve the freezing issue and enjoy a smoother app experience.